Why Customer Success is Crucial to Your Business

If you're like most companies, you're probably comfortable understanding the role your support organization plays in the overall health of your business.  You've probably heard of Customer Success, you may even realize that you need a Customer Success team, but it can be hard to articulate the business value of Customer Success or why it

By |2019-10-01T15:30:48-07:00September 20th, 2019|Customer Success, Salesforce|0 Comments

The Coolest Salesforce Winter ’20 Features You May Have Missed

The 60th Major Release of Salesforce is almost here.  Just after Dreamforce, we will all be trying to implement the hundreds of new features released.   Chances are you've already heard about and are preparing for the most commonly marketed features.  Today, we are going to look at the 3 best features you've probably never heard

By |2019-09-29T11:21:18-07:00September 15th, 2019|Best Practices, Customer Success, Salesforce|0 Comments

Salesforce + Quantum Computers = LIKE / UNLIKE / LIKEUNLIKE

So nothing gets us computers geeks more excited than the possibility of Quantum Computers.  I took some time to attend a Google Hangout this morning, May 29th @4am by ScienceAlert  where they were discussing the creation of the Quantum Bit and what this means for the future of Quantum Computing.  This Hangout is available now

By |2019-09-15T15:57:46-07:00May 28th, 2013|Nerdy Old Blog Posts, Salesforce|0 Comments

RIP Salesforce Portals: Summer ’07 – Summer ’13

So Spring '13 has already sprung and without much fanfare.  Sure the Country and State picklists were a nice addition (if you requested it and went through the setup and customization to make it work) but it was uneventful as Salesforce releases go.  Now Summer '13 is heating up and boy does it sizzle.  The

By |2019-09-15T15:59:17-07:00May 4th, 2013|Community Cloud, Nerdy Old Blog Posts, Salesforce|1 Comment

Silver Clouds, Silver Clouds, it’s Winter ’13 in the city

So if you're like me you're probably thinking that the Holidays came a little early this year, due to all of the great features packed into the Winter '13 release of Salesforce.com. And what would the Holidays be if one couldn't be just a bit nostalgic. It was just about a year ago, on a

If you like Pina Colada’s.. And Reading #Summer12 Release Notes in the Rain

So it's been a while since I've posted anything but I promise that's only because I couldn't figure out how to add a 25th hour to the day.  But here we are again with the Salesforce #Summer12 Release just around the corner.  Like always this one was a page turner!  I read through the release

By |2019-09-15T15:49:05-07:00April 22nd, 2012|Nerdy Old Blog Posts, Sales Cloud, Salesforce|0 Comments

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