Become Your Company’s Salesforce Hero
Are you a Chief Customer Success Officer? Of course you are, Customer Success is the responsibility of everyone in every role. Today, the lines between B2B and B2C are quickly fading and we all need to be ready to meet our customers where they are today, online, social, and through AI voice assistants.
Here you’ll find some best practices, real world examples, and recommendations to both help you and your company be successful with your Salesforce implementation, but also how you can leverage the platform to grow your business and make your customers more successful because a successful customer is a customer for life.
Salesforce Clouds
With so many clouds and so little time, can you name them all?
NOVEMBER 19-22 | San Francisco, CA
Dreamforce ’19
Dreamforce has sold out in record time once again this year. If you have your pass, get ready for Agenda Builder to go-live! If you weren’t able to get a full conference pass, Expo Passes will be available soon. Check back for recommendations on how to make the most of your Dreamforce ’19 Expo Pass!
SALESFORCE + ALIBABA
A New Strategic Partnership
Salesforce and Alibaba are teaming up to expand services throughout Asia. Now not just will Alibaba be the exclusive provider of Salesforce Services in Mainland China, Hong Kong, Macau, and Taiwan, but Salesforce will be the exclusive Enterprise CRM Suite offered by the B2B Marketplace and Cloud Provider, Alibaba.
Talk Nerdy To Me
Some of my favorite old posts through the years.
The Power of Us Hub
So anyone who knows me, probably knows that I have a wide variety of interests. However, the one passion
Kudos to Apple 9.3.1
When I first downloaded the latest iOS 9.3 to my iPhone 6s, like most people I was excited
Dreaming of 2016 – Dreamforce and Beyond
As I'm getting ready for Dreamforce 2015, I've noticed I haven't updated in my blog in over a